Terms of Service
Effective date: October 6, 2026
These terms are an agreement between DeliverLogic, Inc, the company behind ActiveMenus (“ActiveMenus”, “we”, “us”) and the restaurant business that signs up for AI Voice Ordering (“you”). By connecting your Square account or using the service, you agree to these terms. If you sign up for a business, you confirm you are authorized to accept these terms for it.
1. The service
AI Voice Ordering answers your restaurant’s phone calls with an AI voice assistant, takes takeout orders, and creates them in your Square account. It uses the menu, prices, modifiers and opening hours in your Square catalog, can text callers a Square payment link, and can transfer callers to your staff.
2. Trying the service
After you connect Square and give us your contact details, we build your assistant and give you a private test page and a phone number to try it. Test orders do not reach your kitchen. There is no charge until you subscribe.
3. Subscription and billing
- The service costs $199 per month for each restaurant location, plus any applicable taxes.
- You are billed monthly in advance by ActiveMenus. Billing starts from your first real customer order, not from the day you subscribe. Billing is separate from your Square account.
- You can cancel at any time through your billing portal. Cancellation takes effect at the end of your current billing period.
- 60-day money-back guarantee: if you cancel within 60 days of going live (your first real customer order), we will refund the subscription fees you paid in that time, in full. Use the “Request a refund” button on your restaurant’s page or on your billing page, or email hello@activemenus.com. After those 60 days, fees already paid are not refundable.
- We may change prices with at least 30 days’ notice by email. The new price applies from your next billing period after the notice.
- If a payment fails, we may suspend the service until it is resolved.
4. Your Square connection
You connect AI Voice Ordering to Square through Square’s own authorization screen and can disconnect it from your Square Dashboard at any time. Disconnecting stops your assistant from answering calls, but does not cancel your subscription - cancel it separately in your billing portal. Square’s own terms govern your Square account and the payments it processes. AI Voice Ordering is a product of ActiveMenus and is not made or endorsed by Square.
5. Your responsibilities
- Keep your Square catalog accurate. The assistant quotes the items, prices and hours in Square. You are responsible for that information.
- Review orders as you normally would before preparing them.
- Keep a transfer number where staff can take calls the assistant hands over. It must be a different number from the line you forward to the assistant.
- Tell your callers that calls may be recorded and handled by an AI assistant, where the law where you operate requires it.
- Phone line: to go live you forward your restaurant line to the number we provide. You control that forwarding and can turn it off at any time.
- Do not use the service for anything unlawful, to send unsolicited messages, or in a way that disrupts it for others.
6. How the assistant works and its limits
The assistant uses artificial intelligence. It can mishear or misunderstand callers and make mistakes in orders. It is not a substitute for your staff’s judgment. Callers must not rely on the assistant for allergy or dietary information, and it will not guarantee that an item is free of any ingredient.
7. Availability
We work to keep the service available, but it depends on phone carriers, AI providers, Square and internet services outside our control, and it may sometimes be unavailable or interrupted. If your assistant is not answering, turn off call forwarding so calls reach your staff, and email us. We do not guarantee any particular uptime.
8. Phone numbers
The phone number we provide for your assistant is ours. If your subscription ends, we may release it after 30 days.
9. Data and privacy
Our Privacy Policy explains what we collect about you and your callers and how we use it. Orders created in your Square account belong to you. You allow us to use your menu, call recordings and transcripts to run and improve the service, as described in the Privacy Policy.
10. Our property
The service, its software and its content belong to ActiveMenus. Your subscription gives you the right to use the service for your restaurant while these terms are in effect. Feedback you send us may be used to improve the service without obligation to you.
11. Ending the agreement
You may stop using the service at any time by cancelling your subscription and disconnecting from Square. We may suspend or end the service if you break these terms, do not pay, or if we stop offering it, with reasonable notice where practical.
12. Disclaimers
The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and that the service will be error-free or uninterrupted.
13. Limitation of liability
To the fullest extent the law allows, ActiveMenus is not liable for lost profits, lost orders, or indirect or consequential damages. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
14. Changes to these terms
We may update these terms. We will change the effective date above and notify you by email of significant changes. Continuing to use the service after a change means you accept it.
15. Governing law
These terms are governed by the laws of Florida, without regard to conflict-of-law rules.
16. Contact
Email hello@activemenus.com, or write to DeliverLogic, Inc, 3902 Henderson Blvd, Tampa, FL 33629.